Electronic call monitoring made simple and reliable
Track and monitor care visits in real time. PASS makes electronic call monitoring effortless, helping you deliver high-quality care, stay compliant, and build trust with family, friends and local commissioners.
Why care providers love PASS for electronic call monitoring
Real-time tracking
Always know when and where visits happen.
Compliance made simple
Meet CQC and regulatory standards with ease. Create shareable service delivery reports.
Instant alerts
Track care visits in real-time
Easily track care workers’ visits using QR code or NFC check-ins and check-outs. This ensures no visit is missed and provides proof of service for peace of mind.
Confirm a carer’s arrival during a no-answer situation.
Get instant alerts and notifications
Be notified immediately if a care worker misses a check-in or leaves early, so you can take action quickly.
Get notified if a carer is delayed en route
Accurate timekeeping for billing and payroll
Automatically log exact times for visits, ensuring accurate invoices and care worker pay while eliminating disputes.
Show local authorities clear records of actual versus planned visits
Integrated care planning
Link ECM with PASS care planning to ensure that all tasks are completed during visits, improving outcomes for service users.
Track completed medication checks or meal preparation tasks
Customised to your needs
Adapt PASS’s electronic call monitoring features to suit the specific requirements of your organisation and the people you support.
Create workflows for home care, live-in or reablement care visits
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Electronic Call Monitoring FAQs
ECM ensures timely and reliable care delivery while providing proof of service for compliance and auditing. It helps care providers demonstrate quality and maintain trust with service users, families, and regulators like the CQC.
Yes, PASS’s ECM ensures compliance by securely recording care visit details, meeting CQC and local authority standards, and producing detailed reports for audits and inspections.
Yes, PASS sends instant alerts if a care worker misses a check-in, leaves early, or stays longer than planned. This allows you to take action immediately and maintain quality care.
Yes, PASS can be tailored to fit your organisation’s specific needs, including different care types like domiciliary, live-in, or reablement care.
PASS is fully GDPR-compliant and securely stores all visit data, ensuring client confidentiality and safe record-keeping.
Care workers only need a smartphone to use the PASS mobile app for check-ins, care planning, and visit logging.
