HELP CENTRE

Troubleshooting openPASS

Published: 01 October, 2024

openPASS family and friends portal

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I’m unable to log in

Check that you are logging in with your correct email address. If you have forgotten your password, please follow the link to reset it.

What is my username?

Your username is the email address that you used to sign up to openPASS.

I’ve signed up but haven’t received the openPASS email

Please check your Junk/Spam in your email. We have noticed that some providers send the openPASS email address to their spam. You can often mark this address to your safe senders list so that future emails will not be marked as spam.

I’ve forgotten my password, help!

You can reset your password by following the link on the app or website.

What are the minimum device requirements?

Web browser

openPASS is supported on the latest version of Google Chrome.

Smartphone or tablet

Please ensure your smartphone or tablet meets these minimum requirements:

  • openPASS is only compatible with iOS or Android phones
  • The lowest Android operating system we currently support is Marshmallow (V6.0)
  • The lowest iOS version we currently support is 9.0 and above
  • The lowest device memory that we currently support is 1GB or higher
  • WiFi or 3G/4G ready

What happens at the end of a care period or if I no longer want 24/7 access?

Please contact the care provider in this instance.

How do I get support with openPASS?

Contact your care provider for any help or support either on the phone or through the app.

You can also email us at getmeopenpass@openpass.com

Alternatively, you can call our openPASS support staff during office hours (9am-5pm Monday to Friday) on 03300 940 122.

Disclaimer

All characters and events appearing in this material are fictitious. Any resemblance to real persons, living or dead, is purely coincidental.

Help and support centre

Support

What is openPASS and how does it work?

Learn the essentials of openPASS: what it is, how to check if your care provider is set up, security features, device compatibility, and the differences between the app and web versions. Plus, find support if needed.

Support

Getting set up with openPASS

Set up 24/7 access, view care notes at home, understand any associated costs, and manage power of attorney access. This guide ensures smooth setup and secure communication with the care team.

Support

openPASS web user guide

Discover how to sign in, view care receivers, access care notes (homecare and residential), review care plans, and explore care receiver information through the web version of openPASS.

Support

openPASS mobile user guide

Get step-by-step instructions on downloading the app, creating an account, scanning QR codes, viewing care notes, managing bookings, sending messages, and handling multiple care receivers.

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Troubleshooting openPASS

Encountering issues? Learn how to resolve login problems, recover usernames or passwords, and meet device requirements. Understand what happens when a care period ends or access is no longer needed.

Back to PASS

Discover PASS care management software

openPASS is powered by PASS, a trusted platform that simplifies care planning, reporting, and scheduling. Discover how PASS ensures smooth communication and transparency in care management.