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What is openPASS and how does it work?​

Published: 01 October, 2024

openPASS family and friends portal

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What is openPASS?

openPASS is a unique application that provides verified care receivers, family members and friends with inclusive access to real-time care plans and records in The PASSsystem, the industry standard care management and monitoring platform.

Is my care provider set up for openPASS?

Your care provider must be using The PASSsystem and be set up for openPASS to get access.

If they are, you will see a unique ID number on the front page of the care receiver’s care file, which is printed in the home (see below).

It’s a simple way to stay informed and have peace of mind, knowing your loved one is well cared for.

If this is not present, fill in this form and we will reach out to them directly to see if they would like to start using The PASSsystem.

Is openPASS secure?

When the care provider receives a request for 24/7 access, they will check with the care receiver that they know who you are. They will then set up a secret question and answer, which you will need to know the answer to when completing access.

Is openPASS available on mobile or tablet?

You can use openPASS on mobile and tablet to get 30 minutes access to care notes from a homecare provider when you are in the care receiver’s home by following the steps here.

If you are set up for 24/7 access to openPASS for a care receiver in homecare, you can also view this through the iOS or Android apps.

openPASS is available to use on your tablet. To see it in the Apple App Store, you need to ensure you are viewing ‘apps for iPad’ rather than ‘apps for iPhone’, then search for openPASS.

The mobile apps are not currently set up to work for residential care.

What is the difference between the mobile app and web version?

The openPASS mobile apps and web version are slightly different. Here is a summary of what is available for each platform:

Feature
Web app
Mobile app
30 minutes access to homecare notes, in the home
❌
✅
24/7 access to homecare notes, anywhere
✅
✅
24/7 access to residential care notes, anywhere
✅
❌
View the care plan
✅
✅
View care receiver information
✅
✅
View bookings
❌
✅
Send & receive messages with the care provider
❌
✅

How do I get support with openPASS?

Contact your care provider for any help or support either on the phone or through the app.

You can also email us at getmeopenpass@openpass.com

Alternatively, you can call our openPASS support staff during office hours (9am-5pm Monday to Friday) on 03300 940 122.

Help and support centre

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What is openPASS and how does it work?

Learn the essentials of openPASS: what it is, how to check if your care provider is set up, security features, device compatibility, and the differences between the app and web versions. Plus, find support if needed.

Support

Getting set up with openPASS

Set up 24/7 access, view care notes at home, understand any associated costs, and manage power of attorney access. This guide ensures smooth setup and secure communication with the care team.

Support

openPASS web user guide

Discover how to sign in, view care receivers, access care notes (homecare and residential), review care plans, and explore care receiver information through the web version of openPASS.

Support

openPASS mobile user guide

Get step-by-step instructions on downloading the app, creating an account, scanning QR codes, viewing care notes, managing bookings, sending messages, and handling multiple care receivers.

Support

Troubleshooting openPASS

Encountering issues? Learn how to resolve login problems, recover usernames or passwords, and meet device requirements. Understand what happens when a care period ends or access is no longer needed.

Back to PASS

Discover PASS care management software

openPASS is powered by PASS, a trusted platform that simplifies care planning, reporting, and scheduling. Discover how PASS ensures smooth communication and transparency in care management.