openPASS connects🔗 people in care with their family and friends in real-time

Build trust by sharing real-time care updates via our family and friends portal, all powered by PASS care software.

Learn more about openPASS for your care service

Find out how our family and friends portal supports outstanding care.

Get started on openPASS as a family member or friend

Request access and learn how to use our family and friend portal.

What is openPASS, the family and friends portal?

Real-time care updates

Share daily notes, medication changes, and care activities instantly with families through the friends and family portal.

Secure messaging

Communicate directly with family members and friends through a secure messaging system within openPASS.

Customisable access

Set permissions to control who can access care plans, notes, visits and more via the web and mobile app.

How does openPASS work?

Onboard families and friends

Invite family members and friends to join openPASS with secure login credentials to the friends and family portal.

Set permissions

Customise access levels for each user to ensure data privacy and compliance within the family and friends portal.

Share updates

Automatically share real-time updates and important information via openPASS.

Communicate securely

Use the built-in messaging system in openPASS for direct communication with families and friends.

Increase transparency, build trust

Build trust effortlessly: Keep families and friends informed about their loved one’s care through openPASS.

Share daily notes and activities instantly

Real-time updates without the admin

Minimise phone calls and emails by centralising communication with openPASS, so carers can focus on what they do best – caring!

Let our family and friends portal handle routine updates.

Boost confidence in your service

Encourage family engagement, and increase satisfaction and confidence in your service with our family and friends portal.

Keep loved ones connected and involved.

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Join 84,000+ care professionals using PASS

I don't think, as a company, we would ever go back to paper auditing, because PASS makes it so much easier.

Sue Troelson

Care Manager - Joghide Homecare

PASS allows our carers to spend less time on admin and more time delivering quality care.

Lisa James

Registered Manager, Kingsway Care

With the extra time that has been freed up by using PASS we spend more time with the residents.

Paula Key

Care Home Manager, Shangri-La Residential Home

I implemented PASS in three weeks and my customers are already seeing the benefits in quality of care.

Carolyn Dailey

Owner, Bluebird Care - Newmarket and Fenland

PASS has supported the roll out of a tier of ‘trusted assessors’ through our domiciliary care providers.

Jayne Marshall

Joint Head of Commissioning, Wirral Health & Care Commissioning

PASS saves an enormous amount of time. It’s cut down on errors, improved accuracy and it’s actually given us a lot of confidence.

Hazel Clark

CEO, Cantraybridge College

openPASS: frequently asked questions

I am a care provider. How do I get openPASS?

openPASS is available to care providers who are PASS customers. If you’re interested in implementing openPASS in your organisation, please contact us to learn more or to schedule a demo.

I am a friend or family member. How do I access care notes?

If you’re seeking access to your loved one’s care notes, please visit our dedicated friends and family portal to learn more.

Is openPASS secure?

Yes, openPASS uses advanced encryption and complies with all relevant data protection regulations.

Who can access care notes?

Only authorised family members and friends can access care notes through openPASS. You can easily grant access by sending secure invitations and setting custom permissions to control what each person can view.

openPASS connects🔗 people in care with their family and friends in real-time

Learn more about openPASS for your care service

Get started on openPASS as a family member or friend

What is openPASS, the family and friends portal?