We’re delighted to name Operations Manager Polly Duncan from Seren Support as our Customer of the Month.
Polly led Seren Support’s digital transformation with PASS, replacing paperwork with real-time care planning software, improving communication, and giving staff faster access to the info they need. The results? Less admin, better care, stronger compliance – and a happier, more confident team.
Let’s see how.
The care service
Named one of Wales’ Top 20 Homecare Providers, Seren Support is trusted by families across South Wales to deliver exceptional care. With a dedicated team and a clear focus on dignity, respect and independence, they support people to live safely and comfortably in their own homes – always putting the client at the very heart of what they do.
Challenges and solutions
Polly has played a key role in helping Seren evolve how they deliver care by embracing digital transformation, introducing home care software like PASS to reduce paperwork, improve communication, and give frontline staff faster access to the information they need.
The changes have been transformational. Paper-based records were replaced with secure digital care plans, staff were trained to use the new system with confidence, and real-time reporting was introduced to flag changing care needs and support compliance.
The results
👉 40% less time spent on paperwork, freeing up more time for direct care
👉 Stronger safety and compliance, thanks to real-time updates and better audit readiness
👉 Higher quality care, with insights that support a personalised, proactive approach
👉 And improved team morale and retention, with staff feeling more supported and empowered
Polly’s work shows how technology can help care providers not only meet the growing demands of the sector, but also stay true to what matters most – delivering high-quality, person-centred care that families can depend on.
Congratulations, Polly, and thank you for the inspiring work you’re doing at Seren Support!
Want to work smarter like Seren Support?
Take a free tour of PASS today and see how digital tools can transform your care delivery.
