🚀 CASE STUDY
Bluebird Care Westminster, Kensington and Chelsea
A collaborative relationship that benefits from PASS’ deep understanding of our business and our long-term goals
Background
Bluebird Care Westminster, Kensington & Chelsea provides a wide range of home care services ranging from check-in visits to full live-in support. They are committed to providing London’s gold standard of home care so that their customers can remain in their own homes for as long as they desire.
Why did they choose PASS?
Outcomes focused: They loved that recording and tracking personalised customer outcomes is at the very heart of how PASS care management software is designed – a direct reflection of their ethos for delivering person centred care.
Risk mitigation: Their forward thinking realisation in 2015 that paper-based care planning represented a risk to the delivery of the highest quality of care led them to research emerging digital options. Their view was that PASS was ‘head and shoulders’ above any other solution on the market.
Transparency: The openPASS app, which provides a realtime view of care to their customers, their family and their wider health team, provided a level of transparency and reassurance that they consider invaluable.
The impact
With PASS, this Bluebird Care franchise has gained several key benefits:
Easier evidence of quality care:
- Supporting an Outstanding CQC rating.
- Individual information is stored logically for easy access.
- A clear audit trail tracks actions like incident follow-ups.
- Realtime alerts show that appropriate action was taken to ensure safety
Improved HR and staff compliance:
- Tools monitor and ensure good HR practices and compliance.
Seamless data sharing:
- Up-to-date information is available across the service, enabling responsive care.
“Our vision is the delivery of outstanding care. Critical to achieving that is our culture of always pushing to improve, and our commitment to continual innovation. In both respects PASS is a powerful enabler to realising our vision.”
