🚀 CASE STUDY
Bluebird Care Reading and Wokingham
Following a dedicated and comprehensive onboarding phase, PASS has supported the team’s continued strengthening of its person-centred approach to care
Background
Bluebird Care Reading and Wokingham, one of the leading care providers in the area, offer a unique service of personalised care options from check-in visits to full Live-in Care Support.
Why did they choose PASS?
Single system: The Bluebird Care Reading and Wokingham franchise sought to simplify its systems in order to enhance efficiency and optimise workflows. By switching to All-In-One PASS, which incorporates care planning and rostering on a single platform, they saw the opportunity to reduce task duplication and improve the effectiveness of their processes.
Ease of use: The user-friendly design, underpinned by a dedicated customer support team and easy-to-use online chat function, were recognised as valuable differentiators of the PASS offer.
Feature rich: The team saw great value in the wide range of features offered by PASS, such as GP Connect for access to their customers’ GP information, and openPASS for providing a realtime view of care to family and loved ones.
The impact
With the introduction of PASS, Bluebird Reading and Wokingham have benefited from:
- Access to up-to-date and accurate healthcare information with GP Connect, which has enabled safer and more responsive care delivery
- An enhanced ability to evidence continuity of care, instrumental for CQC inspections, with easy to navigate care plans and the ability to “drill down” into the PASS data to a granular level
- Improved workflow management via the Care Journal, which supports the logging, monitoring and sign-off of important tasks
- Tools for delivering truly person-centred care, such as outcomes-based care plans and the ability to capture the customers’ preferences, needs and values
“Nothing has been too much for the PASS implementation and account management teams. Their thorough onboarding process meant that our care staff quickly became confident with navigating the system.”
