🚀 CASE STUDY
Bluebird Care Portsmouth
Transformed care by enhancing transparency, care quality, compliance, and staff scheduling efficiency.
Background
Bluebird Care Portsmouth, part of the Bluebird Care Franchise Network, was established in 2016. It is part of a wider group which covers the New Forest and Southampton, as well as Portsmouth. They specialise in supporting older adults, delivering CQC-regulated personal care services through homecare and live-in care.
Why did they choose PASS?
For Bluebird Care Portsmouth, trust is at the heart of their care services. In the past, families would resort to installing cameras to monitor their loved ones’ care, but things have evolved. Now, they use PASS care management software to offer full transparency in the care they provide, giving families peace of mind and confidence in the service.
With a background in technology, the director of Bluebird Care Portsmouth understood early on that paper-based systems wouldn’t allow them to meet the demands of responsiveness and customer expectations. PASS provides them with complete visibility of each customer’s care, enabling them to respond swiftly to any needs and clearly demonstrate the quality of service to families.
PASS also plays a crucial role in involving families in the care process, which is essential for delivering care that is truly personalised. Through their experience, Bluebird Care Portsmouth has found that having an outstanding care planning tool is key to both customer interaction and regulatory compliance. Involving families helps them understand the care journey, including when transitions may be necessary.
The impact
With the introduction of PASS, Bluebird Care Portsmouth has benefited from:
- PASS has had a huge impact on Bluebird Care Portsmouth’s business. It is easy to use, and their carers absolutely love it. PASS provides clarity of information to all parties involved. It has also had a significant impact on their customers, as it allows them to showcase the quality of their service and justify the premium price they charge.
- In terms of regulatory compliance, PASS ensures that all essential care documentation is stored in one place and readily accessible during CQC inspections. The roster functionality enables them to maintain efficient business operations by seamlessly optimising staff scheduling.
Having tried another system for a year, working with the PASS team is like ‘coming home’. As a user of PASS since 2015, until we moved away from PASS, we didn’t fully appreciate how much our customers and carers missed PASS. PASS has been on the market for 10 years and we have complete confidence that the PASS team will continue to improve the system to keep it best in class.
