🚀 CASE STUDY
Bluebird Care Nottingham and Newark & Sherwood
Significantly improved operations, supporting the delivery of more effective person-centred care
Background
Bluebird Care Nottingham and Newark & Sherwood is a provider of high-quality home care services, supporting customers primarily over the age of 65. They are dedicated to providing exceptional care.
Prior to transitioning to All-in-one PASS they were using multiple software solutions and paper-based methods to manage their care delivery.
Why did they choose PASS?
Increased efficiency: By streamlining their entire care management operation onto a single digital platform they saw an opportunity to eliminate the inefficiencies of their multi-system approach.
Person-centred care: They recognised that the fluidity of the PASS rostering module, along with its intuitive user interface, would allow them to more effectively support person-centred care.
Powerful care planning: The tools for managing, updating and accessing care plans in PASS offered a clear improvement for what had previously been an arduous task.
The impact
With the introduction of PASS, they’ve benefitted from:
- Streamlined new customer onboarding. What used to take two weeks now takes two days.
- Improved service quality from features such as the rostering tools that help match carers to customers based on their specific needs and conditions
- A safer and more efficient service, enabled by tools like GP Connect which provides instant access to customers’ most up-to-date medical information and saves hours spent on the phone with GPs
- An important collaborative relationship with the PASS team, who are open to feedback and willing to make improvements based on their suggestions
- The ability to speak to a human being from PASS Customer Services when ever needed
There’s so much to love about PASS! For example, the care planning system is significantly easier to use than other systems we’ve used. It’s more fluid and tailor made, enabling us to update care plans and customer information quickly and accurately
